Terms & Conditions

This page contains the terms & conditions. Please read these before completing your purchase from Studio Belle-Soeur. By ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Studio Belle-Soeur, you warrant that you are at least 18 years old (or have a parent’s permission to buy from us) and accept these terms & conditions, which shall apply to all orders placed or to be placed at our website. None of these terms & conditions affect your statutory rights.

Privacy Policy 
All personal information saved at the site will be handled with the most utmost care. 
We have a clear policy setting of how your personal data will be processed and protected.

Studio Belle-Soeur I/S is the controller of the personal data you submit to us and responsible for your personal data under the applicable data protection law. 
Studio Belle-Soeur 
Kaysersvej 2 
2920 Charlottenlund 
VAT NO: DK-39661144

Studio Belle-Soeur is committed to protecting your privacy. All information provided by you is gathered securely through the SSL, which means Secure Sockets Layer. A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet. Only your bank has access to your information.

Your data may be shared with the employees of Studio Belle-Soeur. The information that we store will not be sold or used for any marketing purposes outside Studio Belle-Soeur.

As a customer you have the following rights: 

Right to access:  
You always have the right to get information about the personal data we hold on you. You can contact us, and then will provide you with your personal data via email. 

Right to portability:  
Whenever Studio Belle-Soeur process your personal data based on your consent or agreement, you can get a copy of everything. This naturally only includes the personal data you have submitted to us.

Right to rectification:  
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. 

Right to erasure: 
You have the right to erase any personal data processed by Studio Belle-Soeur at any time except for the following situations: 

• you have an ongoing matter with our Customer Service. 
• you have an open order which has not yet been shipped or partially shipped. 
• you have an unsettled debt with us, regardless of the payment method. 
• your debt has been sold to a third party within the last three years or one year for deceased customers. 
• if you have made any purchases on the webshop, we will keep your personal data in connection to your transaction for bookkeeping rules. 

Your right to object to our newsletter (direct marketing): 
You have the right to object to direct marketing sent by us. 
You can opt out from direct marketing by following the instruction in each marketing emails

We always take data protection seriously and therefore we handle your requests in relation to your rights stated in the text above. Feel free to talk us at mail@studiobellesoeur.com

Online purchases 
We will use your personal data to manage your purchases online at our website by processing your orders and returns by our online services, send you notifications of delivery status or in the event of any problems with the delivery of your items. We will use your personal data to handle your payments. We will also use your data in order to handle complaints and warranty matters for our products. Finally, your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners. 
The type of personal data we process in order to handle online purchases include contact information (name, address, email address and telephone number), payment information and payment history, credit information and order information

We need your personal data in order to manage and deliver the order directly to you. Your data is being kept as long as you are an active customer.

Direct marketing 
We will use your personal data to send you marketing offers and invitations through e-mails. 
If you have a Studio Belle-Soeur account we will also process your personal data submitted in relation to the account incl. name, address, email and shopping history.

The processing of your personal data is based on your consent when you agree to direct marketing. 
You have the right to withdraw your consent for the processing of your personal data at any time and object to direct marketing. When you do so, Studio Belle-Soeur will not be able to send you any further direct marketing offers or information based on your consent.

You can opt out from direct marketing by unsubscribing to the Studio Belle-Soeur newsletter or by contacting costumer service at mail@studiobellesoeur.com. 
We will keep your data for direct marketing until you withdraw your consent, which you can do by writing at mail@studiobellesoeur.com. 
If you have any questions to our terms and conditions, please do not hesitate to contact us via mail@studiobellesoeur.com

Payment & shipping 
Shipping costs and payment fees are recognised before confirming the purchase. All orders are stated in Danish Kroner unless the currency converter has been applied. If you are under 18 years old, you must have parents' permission to buy from Studio Belle-Soeur. All transfers conducted through Studio Belle-Soeur are handled and transacted through third party dedicated gateways to guarantee your protection. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transaction made. 
To complete your order, you will be asked to enter your personal data (i.e. name, address, email and phone number) and payment information. There is no need to set up an account.

If you order from a country that is part of the European Union, prices include Danish VAT at 25%. For all countries outside the EU, local charges such as import duties and/or sales tax may apply. These charges are at your own expense and we recommend that contact your local customs office for more information.

We accept Visa, Visa/Dankort, Visa Electron, MasterCard, MasterCard Direct, Maestro and MobilePay. The payment is charged when your order is packed and ready to be dispatched.

Studio Belle-Soeur reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of a product being sold out, Studio Belle-Soeur has the right to cancel the order and refund the amount paid. Studio Belle-Soeur shall also notify the customer of equivalent replacement products if available.

After you have placed your order, we will send you an order confirmation via email and normally process your order within 3 business days. We are based in Denmark (GMT+1 time zone) and operate Mon-Fri except for public holidays. In the case of a delay, e.g. due to stock availability, we will inform you by email and if applicable offer to cancel the order. Once your order has been shipped, we will send you the final confirmation and tracking information for your order via email.

Shipping costs and delivery 
Listed below are general shipping costs calculated in Danish Kroner:

Denmark: from 39 DKK 
Europe: 150 DKK 
Other Countries: 250 DKK 
All shipments are sent by the by the customer chosen carrier from our warehouse in Denmark.

We offer free shipping in Denmark on all orders above 600 DKK.

The estimated delivery time is 3-6 business days to EU-countries and the USA and 4-8 business days to all other countries. Delivery times vary depending on the country and customs issues and are therefore only indicative. 

If you have any questions to our payment and shipping terms, please do not hesitate to contact us via mail@studiobellesoeur.com

Return policy 
You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. During this period, we trust that you will treat the product and its packaging with care. 

During this period of 14 calendar days you have the right to cancel, which means that you are allowed to change your mind and send back the goods you have received –as far as this is reasonably possible – in the original state and packaging, without any obligations from your side, apart from the return shipping fees to our office in Denmark. If you want to do this, you must send back the goods undamaged and unused. If the product is ruined or used the product cannot not be refunded.

Studio Belle-Soeur will make a refund of eligible returns. In order to prevent fraud, we will only refund to the credit card that was used to place the order.

Returning a package 
All items returned should include a completed return note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. Studio Belle-Soeur suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Studio Belle-Soeur is unable to refund customs duties and sales taxes for orders sent to destinations outside the EU. If a returned item is shipped international, please clearly mark the package “Returned goods”, to avoid any Customs charges. Studio Belle-Soeur is not responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Please return your order to the following address:

Studio Belle-Soeur I/S 
Kaysersvej 2 
2920 Charlottenlund

Want to replace the product purchased with another product? 
Please return the product you have received and include a note telling us which product you want instead.

Faulty goods  
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.  

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return as soon as possible upon receipt of the goods and within 30 days, beginning with the date of receipt of the goods.

Transport damage 
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed packages 
For packages that are not picked up at your post office or delivery point within 14 days, Studio Belle-Soeur reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs. 

Guarantee 
All products are covered by the Danish Sale of Goods, giving you 24 months to complain regarding a purchase. This does not cover defects caused by improper use, faulty maintenance or general wear.

Any disputes relating to these terms of use shall be settled according to Danish law by Danish courts. There might apply additional legal requirements for you dependent on the laws of your country. You must comply with all applicable laws and regulations.

You agree to be bound by these terms and conditions when using this website and/or placing an order from this website. Studio Belle-Soeur reserves the right to update or modify these terms and conditions at any time without prior notice. We therefore recommend you to review these terms and conditions whenever you use this website.

For enquiries about returns, please contact mail@studiobellesoeur.com