You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. During this period, we trust that you will treat the product and its packaging with care.
During this period of 14 calendar days you have the right to cancel, which means that you are allowed to change your mind and send back the goods you have received –as far as this is reasonably possible – in the original state and packaging, without any obligations from your side, apart from the return shipping fees to our office in Denmark. If you want to do this, you must send back the goods undamaged and unused. If the product is ruined or used the product cannot not be refunded.
Studio Belle-Soeur will make a refund of eligible returns. In order to prevent fraud, we will only refund to the credit card that was used to place the order.
Returning a package
All items returned should include a completed return note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. Studio Belle-Soeur suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Studio Belle-Soeur is unable to refund customs duties and sales taxes for orders sent to destinations outside the EU. If a returned item is shipped international, please clearly mark the package “Returned goods”, to avoid any Customs charges. Studio Belle-Soeur is not responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Please return your order to the following address:
Studio Belle-Soeur I/S
Want to replace the product purchased with another product?
Please return the product you have received and include a note telling us which product you want instead.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return as soon as possible upon receipt of the goods and within 30 days, beginning with the date of receipt of the goods.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not picked up at your post office or delivery point within 14 days, Studio Belle-Soeur reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All products are covered by the Danish Sale of Goods, giving you 24 months to complain regarding a purchase. This does not cover defects caused by improper use, faulty maintenance or general wear.
You agree to be bound by these terms and conditions when using this website and/or placing an order from this website. Studio Belle-Soeur reserves the right to update or modify these terms and conditions at any time without prior notice. We therefore recommend you to review these terms and conditions whenever you use this website.
For enquiries about returns, please contact firstname.lastname@example.org