Payment & Shipping

Orders and payment

Before submitting your order, please carefully revise your order-, payment-, delivery- and billing address information.

Shortly after placing your order, you will receive a receipt by email where we confirm that we have received your order. Please note that this receipt is not an order confirmation and that the order is not binding upon us at that time. A binding agreement between you and Studio Belle-Soeur has been entered into when we confirm by email that your order has been dispatched. We normally dispatch orders within 2 business days. We are based in Denmark (GMT+1 time zone) and operate Mon-Fri except for public holidays. In the case of a delay, e.g. due to stock availability, we will inform you by email and if applicable offer to cancel the order. Once your order has been shipped, we will send you the final confirmation and tracking information for your order via email.

We reserve the right not to accept your order if, for example, we are unable to obtain authorization for payment, if shipping restrictions apply to a particular product, if the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or if you do not meet the eligibility criteria set out within the Terms. Studio Belle-Soeur will notify the customer of equivalent replacement products if available.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing of any product from the Website whether or not that the product has been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

All orders are stated in Danish Kroner unless the currency converter has been applied. All transfers conducted through Studio Belle-Soeur are handled and transacted through third party dedicated gateways to guarantee your protection. 

If you order from a country that is part of the European Union, prices include Danish VAT at 25%. For all countries outside the EU, local charges such as import duties and/or sales tax may apply. These charges are at your own expense and we recommend that contact your local customs office for more information.

We accept Visa, Visa/Dankort, Visa Electron, MasterCard, MasterCard Direct, Maestro and MobilePay. The payment is charged when your order is packed and ready to be dispatched.

Shipping and delivery

Listed below are general shipping costs calculated in Danish Kroner:

Denmark: from 39 DKK
Europe: from 100 DKK
Other Countries: from 200 DKK

All shipments are sent by the by the customer chosen carrier from our warehouse in Denmark.

We offer free shipping in Denmark on all orders above 800 DKK.

Delivery time and costs depends on the current freight company. The estimated standard delivery times are the following:

- Denmark: 1-2 working days
- Within Europe: 4-5 working days
- Rest of the world: 7-9 working days

If your order has been delivered to a parcel shop, please be sure to pick it up in due time before it is returned to us. Any cost connected with returns are paid by you and are not covered by Studio Belle-Soeur.

If you have any questions to our payment and shipping terms, please do not hesitate to contact us via mail@studiobellesoeur.com